Customer Help

Presently, the canasta traveler is only sold as a set; the doubledecker (included in the set) is available for individual sale because we realize that players like to have a second, or even third, set of cards to keep the pace of the game moving.

In the future, we hope to offer more products for individual sale- stay tuned!

No, for now. And we get it—card players have their preferences. Trust us, we went into sourcing with our own! After testing our cards with many (opinionated!) players, we’re confident that you’ll love our cards and deckstand!

Why bridge size, standard index? It's all about the benefits: lighter weight, a more compact layout on the table, easier card management, and greater discretion while playing. Winner winner chicken dinner! (Fun fact: this phrase has its origins in gambling—look it up!)

We LOVE a happy customer and will do our best to make your dreams come true (lol)! Contact us here.

Our photos give you a solid idea, but colors might look a bit different on your screen due to monitor settings and lighting. Since this is an outdoor product, sun or shade can also influence the way colors appear. There may be minor variations in color among individual products.

Not at all! Our products are versatile and can be used with nearly any card game—bridge, poker, gin rummy, euchre, hearts, spades, solitaire, pinochle, collectible card games—and even board games to keep cards and play money secure. Plus, they’re perfect for securing napkins or paperwork while you lounge on a chaise!

We’ll keep you in the loop with email updates, including tracking info as soon as your package ships. If you don’t receive an order confirmation shortly after placing your order, reach out to us.

We're stoked about every order and work hard to fulfill and ship quickly. If you need to make any modifications, contact us pronto and we'll do our best to make it happen!

Absolutely! Our digital gift cards are a perfect way to gift our products and let the recipient choose her favorite designs. They’re redeemable anytime and perfect for any occasion. They are also downloadable to an Apple Wallet.

On the gift card shop page, select 'send as a gift' to add the recipient's email and a personal message, or leave this option unchecked to have the gift card sent to your email for forwarding. Either way, we'll send a confirmation to your email after checkout.

Yes! If you're sending physical product (rather than an e-gift card), simply leave your message in the cart notes at checkout.

We may be a small team, but we’re big on getting your order to you fast! Most orders ship within 1-2 business days. If you place your order over the weekend or on a U.S. bank holiday, we'll process it the next business day. Orders placed over Thanksgiving weekend will ship the following Monday.

UPS or USPS will be the trusty steed delivering your order. Sit back and relax until you receive the golden ticket email with tracking! Then you can stalk your Chick Magnets parcel on its journey to your door!

Delivery usually takes just 1 day to the Tri-State, 3-5 days to Florida, and 4-6 days to the West Coast- though these are just guidelines! Expedited shipping is also offered at checkout.

We're all about making your shopping experience a breeze! Enjoy free shipping on orders $150+ to a single address. For smaller hauls, we offer $6 flat rate shipping. Expedited shipping is available for an additional cost.

Please note, shipping fees are non-refundable in the event of returns.

Not yet! For now, we only ship to addresses within the United States and we do not ship to P.O. Boxes.

Ah, where indeed?! We’ve made intentional choices during our design process to package our products in reusable, portable storage while minimizing single-use plastics and throwaway boxes. While this might mean a few slight imperfections here and there, we believe it’s a small price to pay for a greener planet!

We hope you love your Chick Magnets products as much as we loved creating them! However, if for any reason you're not completely satisfied with your purchase, we’ve got you covered.

You can return product within 30 days of purchase date. All items must be complete including keepsake boxes, pouches and carryall. For returns of non-defective items, a 20% restocking fee will be applied to your refund. Please note that shipping costs on the original order are non-refundable.

Once we have received your return, we will issue a refund within 5-7 business days. Credit will be applied to the form of payment used for the original purchase.

We want you to be thrilled with your purchase and will do our best to accommodate exchange requests. Please note that shipping costs for exchanges are the responsibility of the customer.

If your item arrives damaged or defective, please reach out to us within 7 days of receiving your order, and we’ll be happy to arrange for replacements.

To initiate a return, please contact us with your order number and the reason for the return. We’ll guide you through the process and provide the return address.

Please note, Chick Magnets is not responsible for return shipping costs unless the item is faulty or damaged. Additionally, we are not liable for items lost in transit, so we recommend using a reliable, trackable shipping service and retaining proof of postage until your refund is processed.

Ha! Our spinner and clickboards are designed to stick solidly to a surface while you manipulate cards or turn the tray. If the clickboards or spinner base start shifting, just wipe the white silicone bottoms with a damp cloth to remove debris and restore their grip. Press firmly onto the surface for best results!

Absolutely, up your storage game! Store cards rubber band-free in either our deckstand or spinner tray. When using the tray, the patterned base (the “spindeck”) doubles as a cover. Just reposition the spindeck from the bottom of the tray to the top of the divider, where it will magnetize in place. Adding a click on top of the spindeck strengthens its hold, keeping your cards secure even when jostled. Place everything in the spinner box, then pop it in the carryall with the rest of your set. Don’t forget to check out the spinner video on our home page for a visual demonstration!

Clicks attract into a neat column based on polarity, with the brand mark facing the same direction. Rotate your collected column accordingly to attract any remaining clicks for an easy, breezy cleanup! (Sorry, it had to be said.)

Sure thing! The canasta traveler meets FAA guidelines and just may become your favorite flight companion! Our spinner is well-sized for airplane trays and keeps cards off public surfaces (like carpet at the gate- ugh!).

All three parts of our spinner (spindeck, tray, doodad) and our clicks contain embedded magnets. We've gone to great lengths to ensure our products are safe for intended use and are compliant with consumer safety regulations. That said, should any magnets come loose from broken parts or otherwise, please contact us to arrange return shipping and safe recycling. We'll gladly replace broken products.

Though embedded, it's best to keep magnets away from pacemakers and other medical devices. The canasta traveler is intended for ages 14+.